Governance Protocol

1. Data Controller. FreshContentVoice, located at VIA OSTENO 2, 20152 MILANO, Italy, is the data controller responsible for the processing of personal data collected through this website and associated services.

2. Data Collection. We collect personal data you voluntarily provide, including but not limited to: name, email address, phone number, and project details submitted via our contact forms. We also collect technical data including IP addresses, browser type, and usage patterns through essential cookies.

3. Purpose of Processing. Your data is processed for the following purposes: (a) to respond to your inquiries and provide requested services; (b) to maintain communication regarding ongoing projects; (c) to comply with legal obligations under Italian and EU law; (d) to ensure the security and integrity of our web platforms.

4. Legal Basis. Processing is based on: (a) consent given for specific purposes; (b) necessity for the performance of a contract; (c) compliance with legal obligations; (d) legitimate interests pursued by the data controller.

5. Data Retention. Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable law. Project-related data is retained for a maximum of 5 years after the conclusion of the business relationship.

6. Your Rights. Under GDPR (Regulation EU 2016/679), you have the right to: access your data, rectify inaccurate data, request erasure, restrict processing, data portability, and object to processing. Contact us at [email protected] to exercise these rights.

7. Data Security. FreshContentVoice implements AES-256 encryption, access controls, and regular security audits to protect your personal data against unauthorized access, alteration, or destruction.

8. International Transfers. Data may be transferred to processors outside the EU/EEA. Such transfers are protected by Standard Contractual Clauses (SCCs) or adequacy decisions as required by GDPR.

1. Agreement. By engaging FreshContentVoice services, you agree to these Terms of Service. These terms constitute a legally binding agreement between the client and FreshContentVoice, operating from VIA OSTENO 2, 20152 MILANO, Italy.

2. Scope of Services. FreshContentVoice provides web development services including custom CMS development, high-speed web platforms, modular backend architecture, data encryption, cloud infrastructure, e-commerce engines, API integration, performance optimization, and database engineering.

3. Project Execution. All projects are initiated upon receipt of payment or signed agreement. Project timelines begin from the date of brief approval. Delays caused by client feedback or additional requirements may extend delivery timelines proportionally.

4. Intellectual Property. Upon full payment, all deliverables and associated intellectual property rights are transferred to the client. FreshContentVoice retains the right to showcase anonymized project components in portfolio materials unless explicitly prohibited in writing.

5. Payment Terms. Invoices are payable within 14 days of issuance. Late payments incur a statutory interest rate of 8% per annum as per Italian civil code. Services may be suspended for accounts overdue by more than 30 days.

6. Limitation of Liability. FreshContentVoice's total liability shall not exceed the total amount paid by the client for the specific service giving rise to the claim. We are not liable for indirect, consequential, or incidental damages.

7. Confidentiality. Both parties agree to maintain confidentiality regarding proprietary information exchanged during the course of the business relationship. This obligation survives termination of the agreement for a period of 3 years.

8. Governing Law. These terms are governed by Italian law. Any disputes shall be resolved through the courts of Milan, Italy, unless otherwise agreed in writing.

1. What Are Cookies. Cookies are small text files stored on your device when you visit our website. They enable FreshContentVoice to recognize your browser and capture certain information.

2. Essential Cookies. Our website deploys strictly necessary cookies for core functionality: session management, security tokens, and load balancing. These cookies do not require consent under the ePrivacy Directive (Directive 2002/58/EC) as amended by GDPR.

3. Analytics Cookies. We use anonymized analytics cookies to monitor website performance, traffic patterns, and user engagement. These cookies collect aggregated, non-identifiable data and are only activated upon your explicit consent.

4. Cookie Consent. Upon your first visit, a consent banner allows you to accept or decline non-essential cookies. Your preference is stored locally and persists for 12 months. You may withdraw consent at any time by clearing browser cookies or contacting [email protected].

5. Third-Party Cookies. FreshContentVoice does not deploy third-party tracking cookies. Any third-party integrations (e.g., payment processors) operate under their own cookie policies, which are independent of our control.

6. Managing Cookies. You can manage or disable cookies through your browser settings. Note that disabling essential cookies may impair website functionality. For instructions specific to your browser, consult the browser's help documentation.

1. Right of Withdrawal. Under Italian consumer law (D.Lgs. 21/2014) and EU Directive 2011/83/EU, you have the right to withdraw from a distance contract within 14 days without providing any reason. Withdrawal must be communicated in writing to [email protected].

2. Project Milestone Refunds. For project-based services, refunds are calculated based on completed milestones. If work has commenced on a milestone, the corresponding portion is non-refundable. Unstarted milestones are eligible for full reimbursement within 14 days of the refund request.

3. Subscription Services. Recurring service subscriptions may be cancelled at any time. A pro-rata refund for the unused portion of the current billing period will be issued within 30 days of the cancellation request. Annual subscriptions receive a pro-rata refund minus a 10% administrative fee.

4. Refund Processing. Approved refunds are processed to the original payment method within 14 business days. International wire transfers may incur additional processing time. Transaction fees charged by payment processors are non-refundable.

5. Exclusions. Refund requests are not honored for: (a) completed and delivered work accepted by the client; (b) services rendered in compliance with the agreed specification; (c) costs incurred due to client-provided materials or specifications; (d) domain registration and hosting fees paid to third parties.

6. Dispute Resolution. Refund disputes shall first be addressed through direct communication with FreshContentVoice. If unresolved, disputes may be escalated to the mediation service of the Milan Chamber of Commerce, or to the competent courts of Milan, Italy.